Terms & Conditions

Preamble

 

The present general conditions of sale are concluded :

ENTRE :

• SCEA Château Eugénie, based in ALBAS (Lot 46)

AND

• Persons wishing to make a purchase either by mail order or via the Château Eugénie website, hereinafter referred to as the Purchaser,

ON THE OTHER HAND.

 

1. Seller's designation

 

This website www.chateaueugenie.com is published by SCEA Château Eugénie, whose registered office is at 1468 route de Rivière Haute 46140 Albas.

Phone. : 05.65.30.73.51

Email : couture@chateaueugenie.com / www.chateaueugenie.com

N° Siret : 326 978 905 00015 – APE

N° Accises : FR – N° TVA Intracommunautaire : FR74 326 978 905

Bank domiciliation: BP OCCITANE

 

2. Application of the General Terms and Conditions
   

 

2.1. Purpose of the GTC

The GTC apply exclusively to the online sale of SCEA Château Eugénie products on the www.chateaueugenie.comwebsite, which is freely accessible to all Internet users.

2.2 Application of the GTC

The General Terms and Conditions of Sale govern exclusively the contracts for the online sale of products by SCEA Château Eugénie to buyers who are consumers (hereinafter referred to as “consumers”) and, together with the order form, constitute the contractual documents binding on the parties, to the exclusion of all other documents, brochures, catalogs or photographs of the products, which are for information purposes only.

The GTC apply exclusively to products delivered to consumers established in mainland France.

The GTC are written originally in French, as is all contractual information mentioned on the site.

2.3 Availability and enforceability of the GTC

The general terms and conditions are made available to consumers on the Château Eugénie website via the “general terms and conditions” hypertext link, where they can be consulted directly; they can also be communicated to the consumer on request by telephone, e-mail or post.

The terms and conditions of sale are binding on the consumer, who acknowledges having read and accepted them before placing an order by checking a box provided for this purpose.

The validation of the order by its confirmation implies the buyer's acceptance of the GTC in force on the day of the order, the conservation and reproduction of which are ensured by SCEA Château Eugénie in accordance with article 1369-4 of the French Civil Code.

2.4. Modification of the GTC

SCEA Château Eugénie reserves the right to modify its GTC at any time.
In the event of modification of the GTC, these modifications are opposable as from their on-line publication and cannot apply to contracts concluded subsequently. The applicable GTC are those in force on the date of the order.

2.5. Terms and conditions clauses

The nullity of a contractual clause does not entail the nullity of the GTC, except in the case of an impulsive and determining clause that led one of the parties to conclude the sales contract.
The temporary or permanent non-application of one or more clauses of the GCS by SCEA Château Eugénie shall not constitute a waiver of the other clauses of the GTC, which shall remain in full force and effect.

3. Protection of minors

 

By validating the order and the General Sales Conditions, the buyer undertakes to be at least 18 years old on the date of the order.

 

4. Products - Wines
   

 

4.1 Features

The wines offered for sale on the site are each the subject of a description accessible on the Château Eugénie site by clicking on each wine; this description mentions the essential characteristics of the product within the meaning of article L. 111-1 of the French Consumer Code.

The photographs illustrating the products do not constitute a contractual document.

4.2 Compliance

The products comply with the requirements of current French law relating to personal health and safety, fair trading and consumer protection at the time they are placed on the market.

4.3 Offer duration

The online sales offers presented on the site are valid for as long as the products appear in the electronic catalog and within the limit of available stocks, unless otherwise indicated.

 

5. Price

 

5.1 Sales prices

The sale price of the product is that in force on the day of the order, taking into account the VAT applicable on the day of the order.

In accordance with article L. 113-13 of the French Consumer Code, sales prices are indicated for each product in the electronic catalog, in euros, all taxes included, excluding delivery and transport costs.

Delivery and transport costs will be indicated to consumers before the order is validated and will be invoiced in addition. Information on delivery charges can be found in section 9. Delivery, 2. delivery times and costs.

The total amount due by the consumer is indicated on the order confirmation page.

5.2 Price changes

Château Eugénie reserves the right to modify its prices at any time, while guaranteeing the consumer the application of the price in force on the day of the order.

5.3 Promotional offers

In the event of a promotion, SCEA Château Eugénie undertakes to apply the promotional price to all orders placed during the promotion period.

 

6. Order

 

6.1 How to order

 

6.1.1 On site

Choose your products and add them to the shopping cart. Go to the basket, check that the information is correct, choose your delivery and payment method, then confirm. Log in to your account or create one, then proceed to payment.

6.1.2. By telephone

You can reach us on 05.65.30.73.51

6.1.3 By post

You can contact us if you would like to receive a paper order form, or if you have received a mailing offer.

6.1.4 By email

You can send us your order by e-mail to couture@chateaueugenie.com specifying all your contact details.

 

6.2 Order modification

Any modification of the order by the purchaser after confirmation of the order is subject to acceptance by SCEA Château Eugénie. We reserve the right to make modifications to the product ordered in line with technical developments, in accordance with article R. 132-2-1, V of the French Consumer Code.

6.3 Order validation

SCEA Château Eugénie reserves the right to refuse any order for legitimate reasons and, in particular, if the quantities of products ordered are abnormally high for buyers who are consumers.

Following your order on the www.chateaueugenie.com website, you will receive an order confirmation by e-mail. Validation of your order by our services automatically triggers its preparation.

6.4 Product unavailability

If the products ordered are unavailable for delivery, SCEA Château Eugénie will immediately inform the consumer and may offer a product of equivalent quality and price.

6.5 Data archiving

Communications and invoices are archived on a reliable and durable medium so as to constitute a faithful and durable copy in accordance with article 1348 of the French Civil Code. These communications and invoices may be produced as proof of the contract.

 

7. Payment

 

Products ordered are payable in full at the time of ordering and in euros.

An invoice expressed in Euros including VAT will be issued by SCEA Château Eugénie and sent to the customer by e-mail on request.

In the event of non-payment or refusal to authorise payment by accredited organisations, SCEA Château Eugénie reserves the right to refuse an order.

 

7.1 Payment methods

Payment is made immediately upon ordering.

7.1.1 On site

• Credit card

7.1.2. By telephone/e-mail

• Credit card
• Bank transfer

7.2 Payment security

Bank domiciliation: BP Occitane

 

8. Shipping

 

8.1. Delivery address

Delivery in metropolitan France only (excluding DROM TOM). For deliveries within Europe, please contact us.

8.2. Delivery times and costs

Delivery times may vary according to distance, from two (2) to thirty (30) days. It depends on the final provider of the delivery. SCEA Château Eugénie is in no way responsible for delays.

By express agreement, SCEA Château Eugénie reserves ownership of the goods delivered until the invoice has been paid in full, although the customer has custody of the products invoiced as soon as they are made available.

Fees in France*: eighteen (18) euros for orders under €150 and free for orders over two hundred (200) euros. For shipping within Europe, please contact us.

*outside Corsica: a surcharge may apply for shipment to Corsica.

8.3 Late delivery

A delay, even a significant one, shall not constitute an acceptable cause for refusal of delivery, nor for an action for damages of any kind on behalf of the purchaser.

8.4 Delivery terms

Our shipments are mainly handled by the Quercy PHM Group carrier, which subcontracts depending on the region.

8.5 Failure to deliver

On delivery, in the event of missing or damaged packages, precise reservations* must be made on the carrier's delivery receipt and confirmed by registered letter within three (3) working days to the delivering carrier, with a copy to the sender.

Our warranty is strictly limited to the replacement, within a normal timeframe, or reimbursement, at our discretion, of parts recognized as defective or non-conforming, after examination by us. Replacement shall in no case justify delay or refusal to pay our invoices. Only the value of parts found to be defective or non-conforming may be retained. Any deduction made on our invoices for any reason whatsoever is deductible from our sales and entails a proportional reduction in the amount of VAT.

* Indicate the nature of the reserve (1 broken bottle, 1 missing case of 6 bottles XXXX ect...) Please note that the mention under reserve has no value.

 

9. Withdrawal: Conditions of return/cancellation

 

Due to the nature of our products, we do not accept returns or exchanges. In fact, products can only be returned or exchanged if they have been received damaged. In the case of distance selling, the customer has the right to cancel within fourteen days.

The customer may also, at his express written request, exercise his right of withdrawal from the date of conclusion of the sales contract. Please note that, in accordance with article L221-18 of the French Consumer Code, sales at trade fairs or cellars are not distance sales.

To exercise the right of withdrawal, the customer must notify his or her decision to withdraw from this contract by registered letter or e-mail with acknowledgement of receipt to the following address: couture@chateaueugenie.com.

This right of withdrawal is exercised without penalty, with the exception of the cost of return, which is the sole responsibility of the consumer or non-professional customer. The Product must be returned in its original packaging and in perfect condition for resale. Any product that has been damaged, or whose original packaging has been damaged, will not be reimbursed or exchanged.

 

10. Claims

 

These terms and conditions of sale are governed by French law. In the event of a dispute, the customer should contact the domaine by telephone on 05.65.30.73.51 or by e-mail at couture@chateaueugnie.comAny dispute or contestation shall fall within the exclusive jurisdiction of the Tribunal de Commerce de Cahors. The different methods of payment, as well as the place of delivery, can in no way derogate from this jurisdiction clause.

 

11. Managing your personal data

 

11.1. Data collection and processing

The collection of personal data, its use in order to process orders and build up customer files, and its distribution to third parties responsible for the execution and payment of orders, is subject to the consent of the person concerned.
The processing of nominative data, which is kept by the editor for the sole purpose of the proper administration of orders and commercial relations, is subject to a declaration to the French Data Protection Authority (Commission Nationale Informatique et Libertés).

11.2. Right to access, modify or delete your data

Consumers have the right to access, modify, rectify and delete their personal data at any time.

Alcohol abuse is dangerous for your health, and should be consumed in moderation.